1. Introduction
ZamPost Express is a customer-facing mobile application that enables users to request delivery and logistics services, including parcel pickup and drop-off.
The ZamPost Express application is operated by IHM Southern Africa ("we", "us", or "our") and forms part of the ZeeMove digital mobility and logistics platform.
This Privacy Notice explains how we collect, use, disclose, and protect your personal data when you use the ZamPost Express mobile application ("App").
2. Who is Responsible for Your Data
The data controller responsible for your personal data is:
IHM Southern Africa
699/100 Quantum Office Park, Platinum Road, Ibex Hill, Lusaka
Email: helpdesk@tusobd.com
3. Information We Collect
We collect only the data necessary to provide our services.
3.1 Information You Provide
- Name
- Phone number
- Email address (if applicable)
- Delivery details (pickup and drop-off addresses, parcel information)
3.2 Location Data
ZamPost Express may access your device location only while you are actively using the App. This includes:
- Determining your pickup location
- Helping you select delivery addresses
- Improving delivery accuracy
3.3 Usage Data
- App interactions
- Order history
- Device and log information (for diagnostics and performance)
4. How We Use Your Information
We use your data to:
- Process and fulfill delivery requests
- Connect you with riders and delivery partners
- Provide real-time updates on your delivery (while the App is in use)
- Communicate with you regarding your orders
- Improve the functionality and reliability of the App
- Ensure safety, prevent fraud, and comply with legal obligations
6. Data Retention
We retain your data only for as long as necessary to:
- Provide our services
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
8. Your Rights
Depending on applicable laws, you may have the right to:
To exercise your rights, please contact us using the details in .
9. Children's Privacy
ZamPost Express is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Notice or how your data is handled, please contact:
12. Relationship with ZeeMove Platform
ZamPost Express operates as part of the broader ZeeMove platform, which provides digital infrastructure for mobility and logistics services.
While shared infrastructure may be used, this Privacy Notice applies specifically to the ZamPost Express customer application and its data processing activities.